Shipping policy
Shipping Policy – Abruka Store
Last Updated: August 30, 2026
Thank you for choosing Abruka Store. We are committed to providing a smooth and reliable shopping experience. Please read the following shipping policy before placing your order.
1. International Shipping
Abruka Store offers shipping to customers in various countries around the world.
Shipping availability may vary depending on the product and destination. Available shipping options and delivery information will be displayed during checkout.
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays.
During holidays, promotional periods, or periods of high order volume, processing may take additional time.
3. Estimated Delivery Times
Estimated delivery times vary depending on the destination, shipping method, product, and fulfillment location.
As a general estimate, international orders may take approximately 7–20 business days to arrive after processing.
Please understand that these are estimated delivery times and are not guaranteed.
Delivery may take longer due to customs clearance, weather conditions, carrier delays, public holidays, incorrect address information, or other circumstances outside our control.
4. Shipping Costs
Abruka Store is pleased to offer free standard shipping on eligible orders.
There are no additional standard shipping charges at checkout for eligible destinations.
Please note that any customs duties, import taxes, VAT/GST, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated.
Expedited or premium shipping options, if offered, may be subject to additional charges and will be clearly displayed at checkout.
5. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing your tracking information.
Please allow approximately 2–5 business days after shipment for tracking information to become available or update.
Tracking availability may vary depending on the shipping carrier and destination country.
6. Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT/GST, or other fees imposed by the destination country.
Unless otherwise stated at checkout, any customs duties, import taxes, VAT/GST, or other charges imposed by the destination country are the responsibility of the customer.
Abruka Store does not control customs charges and cannot guarantee whether or how much you may be charged.
Customs processing may also cause additional delivery delays.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice that your shipping information is incorrect, please contact us as soon as possible.
We will make reasonable efforts to correct the information before the order is shipped. However, once an order has been shipped, we may not be able to change the delivery address.
Abruka Store is not responsible for orders that cannot be delivered because of incorrect or incomplete information provided by the customer.
8. Multiple Products in One Order
If you purchase multiple products, your items may be shipped separately.
This can happen when products are fulfilled from different locations or suppliers.
As a result, you may receive multiple packages and separate tracking numbers for a single order.
9. Shipping Delays
While we work with shipping providers to deliver orders within the estimated timeframe, unexpected delays can occur.
Abruka Store is not responsible for delays caused by shipping carriers, customs, weather, public holidays, strikes, incorrect shipping information, or other circumstances beyond our reasonable control.
If your order appears to be significantly delayed, please contact us and we will do our best to assist you.
10. Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbors, and the delivery location.
If you still cannot locate your package, please contact us with your order number and tracking information.
We will review the situation and assist you where possible.
11. Damaged Packages or Products
If your order arrives damaged, please contact us as soon as possible.
Please provide:
- Your order number
- Photos of the package
- Photos of the damaged product
- A brief description of the issue
This information will help us investigate the issue and determine the appropriate solution.
12. Delivery Restrictions
Certain products may not be available for delivery to particular countries or regions due to local laws, carrier restrictions, customs regulations, or other limitations.
If an order cannot be shipped to your destination, we will contact you regarding the available options.
13. Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Abruka Store
Email: Simrankaur628338414@gmail.com
We will do our best to respond to your inquiry as soon as possible.
Thank you for shopping with Abruka Store!